FAQ

1. Where is 101Kits based?
101Kits is based in Australia, but we ship soccer jerseys to customers worldwide.

 

2. Do you sell authentic jerseys?
We offer a mix of authentic and high-quality replica jerseys. Each product listing specifies the type, so you know exactly what you're purchasing.

 

3. How long does shipping take?
Shipping times vary depending on your location and should be listed when you order but typically around 2-4 Weeks.

 

We provide tracking for all orders.

 

4. How much does shipping cost?
Shipping is FREE WORLDWIDE! but we also provide express which varies depending on the location you are in.

 

5. Can I return or exchange a jersey?
Yes! We accept returns and exchanges within 14 days of delivery, provided the jersey is unworn, unwashed, and in its original packaging. Custom-printed jerseys (e.g., with player names/numbers) cannot be returned unless there is a defect.

 

6. How do I choose the right size?
We provide size charts on each product page to help you find the perfect fit. If you're unsure, feel free to contact our support team for guidance.

 

7. Do you offer custom printing?
Yes! We offer customization on select jerseys, allowing you to add names and numbers of your choice. Please note that custom orders may take additional processing time and are non-refundable.

 

8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package in real time.

 

9. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods. All transactions are encrypted to ensure your security.

 

10. How can I contact customer support?
You can reach us via email at 101.kits001@gmail.com, or message us through our website's contact form. We aim to respond within 24 hours.

 

If you have any other questions, feel free to reach out we’re always happy to help!